Customer Experience Manager
Mission:Identify a Customer Experience Manager to redesign and drive the entire user journey for an innovative mobility player. The objective: create a seamless, differentiated and loyalty-building experience at the heart of a transforming market. Result:The recruited profile mapped customer journeys, defined an omnichannel CX strategy and launched several key initiatives: overhaul of touchpoints, customer service […]
Chief Digital and Data Officer
Mission:Identify a Chief Digital & Data Officer to lead digital transformation and data leverage within a major player in the mobility sector. The ideal candidate needed to be capable of structuring an ambitious digital strategy, optimizing data usage to enhance customer experience, and developing innovative solutions to drive operational performance. Result:The hired candidate defined a […]
Acquisition Manager
Mission:Identify an Acquisition Manager to structure and drive the digital acquisition strategy for an innovative B2C startup specializing in urban mobility solutions. Objective: accelerate user growth in major cities while optimizing customer acquisition cost and retention. Result:The recruited profile deployed a multi-channel acquisition strategy (paid search, social ads, partnerships, local influencers), implemented a rapid test […]