{"id":7767,"date":"2025-10-31T11:02:09","date_gmt":"2025-10-31T10:02:09","guid":{"rendered":"https:\/\/www.shefferd.com\/resultats\/customer-experience-manager\/"},"modified":"2025-10-31T11:02:09","modified_gmt":"2025-10-31T10:02:09","slug":"customer-experience-manager","status":"publish","type":"resultats","link":"https:\/\/www.shefferd.com\/en\/resultats\/customer-experience-manager\/","title":{"rendered":"Customer Experience Manager"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Mission:<\/strong><br>Identify a Customer Experience Manager to redesign and drive the entire user journey for an innovative mobility player. The objective: create a seamless, differentiated and loyalty-building experience at the heart of a transforming market.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Result:<\/strong><br>The recruited profile mapped customer journeys, defined an omnichannel CX strategy and launched several key initiatives: overhaul of touchpoints, customer service improvement, development of regular satisfaction and voice of customer monitoring. They also established a cross-functional customer culture, engaging product, tech and operations teams.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Conclusion:<\/strong><br>This recruitment enabled the company to align user experience with its brand promise, improve satisfaction and retention, and strengthen its position in an ultra-competitive market.<\/p>\n","protected":false},"template":"","domaine":[],"secteur":[90],"class_list":["post-7767","resultats","type-resultats","status-publish","hentry","secteur-mobility"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Experience Manager - shefferd<\/title>\n<meta name=\"description\" content=\"Identifier un Responsable Exp\u00e9rience Client pour repenser et piloter l\u2019ensemble du parcours utilisateur d\u2019un acteur innovant de la mobilit\u00e9.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.shefferd.com\/en\/resultats\/customer-experience-manager\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Experience Manager - shefferd\" \/>\n<meta property=\"og:description\" content=\"Identifier un Responsable Exp\u00e9rience Client pour repenser et piloter l\u2019ensemble du parcours utilisateur d\u2019un acteur innovant de la mobilit\u00e9.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.shefferd.com\/en\/resultats\/customer-experience-manager\/\" \/>\n<meta property=\"og:site_name\" content=\"shefferd\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ShefferdTalentHouse\/\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.shefferd.com\/wp-content\/uploads\/2025\/02\/SHEFFERD_Logo_FBlanc.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1164\" \/>\n\t<meta property=\"og:image:height\" content=\"232\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.shefferd.com\\\/en\\\/resultats\\\/customer-experience-manager\\\/\",\"url\":\"https:\\\/\\\/www.shefferd.com\\\/en\\\/resultats\\\/customer-experience-manager\\\/\",\"name\":\"Customer Experience Manager - shefferd\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.shefferd.com\\\/en\\\/#website\"},\"datePublished\":\"2025-10-31T10:02:09+00:00\",\"description\":\"Identifier un Responsable Exp\u00e9rience Client pour repenser et piloter l\u2019ensemble du parcours utilisateur d\u2019un acteur innovant de la mobilit\u00e9.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.shefferd.com\\\/en\\\/resultats\\\/customer-experience-manager\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.shefferd.com\\\/en\\\/resultats\\\/customer-experience-manager\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.shefferd.com\\\/en\\\/resultats\\\/customer-experience-manager\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.shefferd.com\\\/en\\\/shefferd\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Experience Manager\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.shefferd.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.shefferd.com\\\/en\\\/\",\"name\":\"Shefferd\",\"description\":\"Expert du recrutement | Marketing, Digital &amp; 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